Terms & Conditions

Effective date: November 16, 2025

This website and the RLTRsync platform (the "Service") are operated by Virtual Business Cards LLC ("Virtual Business Cards LLC," "we," "us," or "our"), 1702 W Cleveland St, Apt 415, Tampa FL 33606. By accessing or using the Service, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, do not use the Service.

We may update these Terms at any time by posting a revised version here. Continued use of the Service after changes constitutes acceptance of the updated Terms.

Accounts & Security

You must be at least the age of majority in your jurisdiction to use the Service, or have parental/guardian consent. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@rltrsync.com if you suspect unauthorized access or a security breach. We are not liable for losses caused by unauthorized use of your account.

Subscriptions & Billing

Auto-Renewal

Subscriptions automatically renew at the end of each paid term (monthly or annual) unless you cancel before the renewal date. By subscribing, you authorize us and our payment processor to charge your payment method for each renewal term at the then-current rate, plus applicable taxes.

Annual Plans

You must cancel before the renewal date to avoid being charged for the following year. Annual renewals are non-refundable once processed, except where required by law.

Monthly Plans

Monthly charges recur each month until canceled. Charges are non-refundable once processed. Partial months are not prorated, except where required by law.

Upgrades & Downgrades

Upgrades may be charged immediately (prorated or otherwise depending on the offer). Downgrades take effect at the next renewal. Features and limits may change when you change plans.

Payment & Taxes

You must maintain a valid payment method on file. Failure to remit payment may result in suspension or termination. Fees are exclusive of applicable taxes, duties, and similar assessments, which may be added at checkout or billed separately.

Cancellations & Refunds

You may cancel at any time via your account dashboard or by contacting us at support@rltrsync.com. Cancellation stops future charges but does not entitle you to a refund of amounts already paid, except where required by law.

Disputing a valid charge as a chargeback without first working with us may be treated as a breach of these Terms. We reserve the right to suspend or terminate accounts involved in fraudulent or abusive chargebacks.

Free Trials & Promotions

Free trials and promotional offers are subject to the specific terms presented with the offer. Trials automatically convert to paid subscriptions at the end of the trial period unless you cancel before the trial ends. We may modify or terminate promotions at any time without notice.

User Content & License

You may upload or provide content such as profile information, images, listings, open house data, offer details, uploaded financial documents, forms, and reviews ("User Content"). By submitting User Content, you represent and warrant that:

• You have all rights necessary to submit it
• It does not infringe any third-party intellectual property rights
• It does not violate any applicable laws, including privacy, fair housing, and real estate regulations
• Any financial documents you upload (e.g., proof of funds, pre-approval letters) are submitted with the knowledge and consent of the relevant parties

You grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, display, transmit, and otherwise use your User Content as necessary to provide, operate, improve, and promote the Service, and to comply with legal obligations. We may remove or disable User Content that violates these Terms or applicable law.

SMS/MMS & Communications

By providing a phone number or email address, you consent to receive Service-related communications including account notices, transactional messages, and onboarding tips. For SMS/MMS:

• Your carrier's message and data rates may apply
• Message frequency varies
• Reply STOP to opt out of non-transactional SMS at any time
• Reply HELP for support information

You may continue to receive essential transactional or legally required notices even after opting out of marketing messages. SMS communications are facilitated by Twilio. By using SMS features, you also agree to Twilio's terms of service.

Open House & Visitor Data

Agents using Entry Point Pro collect information from open house visitors — including names, contact details, and electronic signatures on required disclosure documents — through our platform. As an agent using the Service, you are responsible for:

• Ensuring your collection and use of visitor data complies with all applicable laws, including fair housing, privacy, and real estate disclosure regulations in your jurisdiction
• Obtaining any required consents from visitors before collecting their information
• Using visitor data only for lawful real estate purposes
• Notifying visitors of how their data will be used, consistent with our Privacy Policy and your own disclosures

We process visitor data as a service provider on your behalf. We are not responsible for how you collect, use, or share visitor data outside of our platform.

Offer Management & Buyer Agent Data

RLTRsync's Offer Management feature enables listing agents to create a secure intake link through which buyer agents can submit offers directly. By using this feature, listing agents acknowledge and agree to the following:

Data Collected on Your Behalf

When a buyer agent submits an offer through your intake link, we collect the following on your behalf:

• Buyer agent contact information: name, license number, brokerage, email, and phone number
• Offer terms: purchase price, financing type, contingencies, key dates, and conditions
• Uploaded financial documents: proof of funds letters, mortgage pre-approval letters, and lender details
• Additional attachments: addenda, rider documents, and supporting materials

Your Responsibilities as Listing Agent

• You are responsible for ensuring that your use of offer submission data complies with all applicable laws, including real estate regulations, privacy laws, and financial data handling requirements in your jurisdiction
• Financial documents submitted by buyer agents — including proof of funds and pre-approval letters — are sensitive. You agree to handle them with appropriate confidentiality and use them only for the purpose of evaluating the relevant offer
• You may not share, sell, or otherwise distribute offer submission data or financial documents to unauthorized parties
• You are responsible for informing buyer agents that their information will be collected and reviewed by you through the platform

Buyer Agent Acknowledgment

By submitting an offer through an RLTRsync intake link, buyer agents acknowledge that:

• Their submission data — including financial documents — will be shared with and accessible to the listing agent and their brokerage
• RLTRsync processes this data as a service provider on behalf of the listing agent
• They may receive automated status notifications from RLTRsync regarding their submission
• Their contact information may be used by the listing agent to communicate regarding the offer

Document Security

All uploaded financial documents are stored encrypted and accessible only to the listing agent, their authorized brokerage members, and RLTRsync platform administrators. We do not use financial documents for any purpose beyond operating the offer management feature.

Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations, including privacy, fair housing, anti-spam, and consumer protection laws
• Infringe any third-party intellectual property, privacy, or other rights
• Upload or transmit malware, viruses, or malicious code
• Attempt to gain unauthorized access to any part of the Service or another user's account
• Collect or track personal information about others without their consent
• Misuse offer submission data or financial documents beyond their intended purpose
• Resell, sublicense, or misuse the Service
• Perform unauthorized scraping, crawling, or bulk data export beyond features we provide
• Submit false, misleading, or fraudulent information or documents
• Harass, abuse, defame, or discriminate against any person
• Interfere with or circumvent the security, integrity, or availability of the Service

Beta Features

Features labeled alpha, beta, or preview are provided as-is for evaluation purposes and may change or be discontinued at any time. Your use of beta features is at your own risk.

Intellectual Property & DMCA

The Service and all related content — excluding your User Content — are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Service without our express written permission.

If you believe content on the Service infringes your copyright, please send a DMCA notice to support@rltrsync.com with sufficient detail to identify the copyrighted work and the allegedly infringing material, your contact information, and a statement of good faith belief that the use is unauthorized.

Third-Party Services & Tools

The Service integrates with third-party tools and services, including Stripe (payments), Twilio (SMS/MMS), Follow Up Boss, kvCore, HubSpot, and Zapier. These integrations are provided for your convenience. Your use of any third-party service is subject to that provider's own terms of service and privacy policy. We are not responsible for third-party content, availability, accuracy, or practices.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY RESULTS OBTAINED THROUGH THE SERVICE WILL BE ACCURATE OR RELIABLE.

We strive for reliable uptime but do not guarantee uninterrupted availability. You are responsible for maintaining your own backups of User Content. Upon termination or cancellation, we may retain limited backups for a reasonable period but have no obligation to store your data indefinitely.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL VIRTUAL BUSINESS CARDS LLC OR ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, SAVINGS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE TOTAL AMOUNTS PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations of liability. In such cases, our liability is limited to the greatest extent permitted by applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless Virtual Business Cards LLC and its affiliates, officers, directors, employees, agents, contractors, licensors, and suppliers from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your User Content
• Your breach of these Terms or any applicable law
• Your violation of any third-party rights
• Your collection or use of open house visitor data
• Your collection, handling, or use of offer submission data and financial documents

Dispute Resolution

Informal Resolution First

Before filing any claim, you agree to try to resolve the dispute informally by emailing support@rltrsync.com with "Dispute Notice" in the subject line, a brief description of the issue, your account email, and your requested resolution. If we cannot resolve the dispute within 30 days, either party may proceed to arbitration as described below.

Arbitration Agreement

You and Virtual Business Cards LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, will be resolved by binding arbitration on an individual basis — except that either party may bring an individual action in small-claims court (if the claim qualifies), or seek injunctive or other equitable relief in court to prevent infringement of intellectual property rights.

Arbitration Rules & Forum

Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (for personal/household use) or its Commercial Arbitration Rules (for business use), conducted by one arbitrator. Unless both parties agree otherwise, arbitration will be conducted remotely by video, phone, or written submissions.

Governing Law

This Arbitration Agreement is governed by the Federal Arbitration Act (FAA). All other aspects of these Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. For any court proceeding permitted under these Terms, the exclusive venue is the state or federal courts in Florida, and you consent to their jurisdiction.

Fees & Costs

AAA's rules govern payment of filing, administration, and arbitrator fees. We will reimburse AAA consumer filing fees exceeding $200 for claims determined by the arbitrator to be non-frivolous. Each party bears its own attorneys' fees unless the arbitrator awards fees under applicable law.

No Class Actions

Claims must be brought on an individual basis only. You may not bring claims as a plaintiff or class member in any class, consolidated, collective, or representative action.

General

Privacy

Your use of the Service is also governed by our Privacy Policy, incorporated into these Terms by reference.

Modifications to the Service

We may change prices and Service features at any time. We may modify, suspend, or discontinue any part of the Service with or without notice. We will not be liable to you or any third party for any such modification, price change, suspension, or discontinuance.

Termination

We may suspend or terminate your access to the Service at any time for any reason, including for non-payment or breach of these Terms. Fees accrued before termination remain payable. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination will do so, including User Content license, disclaimers, limitation of liability, indemnification, and dispute resolution.

Severability

If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions remain in full force and effect.

Entire Agreement; No Waiver

These Terms, together with the Privacy Policy and any other policies posted on the site, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements. Our failure to enforce any provision is not a waiver of our right to do so in the future.